Referral Program
Terms & Conditions

Eligibility

• Anyone can make a referral — current clients, former clients, friends of clients, or members of the public.
• The person being referred must be a new customer who has not previously ordered from The Sole Provider.
• Self-referrals are not eligible. You cannot refer your own business, a business you own or operate, or an account you control.
• The referred customer must mention the referrer's name when requesting a quote or placing their first order. Retroactive credit is not available.

Reward Rates

• Existing clients: 4% of the referred customer's first paid invoice, issued as store credit.
• Non-client referrers: 2% of the referred customer's first paid invoice, issued as store credit. Non-client credit becomes usable when the referrer places their own order with The Sole Provider.
• New-customer discount: The referred customer receives 5% off their first order as a thank-you for joining us.
• Reward percentages apply to the item total of the referred order, not to taxes, shipping fees, or setup/art fees.

How Rewards Are Issued

• All referral rewards are issued as store credit. Cash payouts are not available.
• Credit is added to the referrer's account automatically when the referred customer's invoice is marked paid in full.
• Store credit never expires. Once earned, it is yours to use on any future order.
• There is no limit on the number of referrals a person can make in any given period.

Voided or Refunded Orders

• If a referred order is voided, cancelled, or fully refunded before production, the referral reward is forfeited and any associated credit will be reversed.
• Partial refunds do not typically affect referral rewards, but The Sole Provider reserves the right to adjust rewards pro-rata in cases of substantial partial refunds.

Using Your Store Credit

• Store credit can be applied to any invoice, in full or in part, at the time of quote or order.
• Credit can be combined with account credits from other sources (loyalty, manual grants, etc.) on the same order.
• Credit cannot be transferred, sold, or assigned to another person or account.
• Credit has no cash value and cannot be redeemed for cash.

Program Changes

• The Sole Provider reserves the right to modify, suspend, or discontinue the referral program at any time, with or without notice.
• Reward rates are subject to change. Any changes apply only to new referrals made after the effective date; previously earned credit is not affected.
• The Sole Provider reserves the right to disqualify any referral that appears to be fraudulent, manipulative, or made in bad faith.

Questions

Contact Sean at solepdistributions@gmail.com for any questions about the referral program or your earned credit.