Shipping Policy
Where We Ship
United States only. We do not currently offer international shipping.
Carriers
- UPS Ground — primary carrier for apparel
- FedEx, USPS, LaserShip — used for promo products and other non-apparel categories
Carrier selection depends on the product category, destination, and speed required for your order.
Production Lead Time
12 business days from pre-production proof approval for custom apparel, unless rush production is purchased. Promo products and other product categories vary — we'll give you a firm date at quote time.
The clock starts when you approve the proof, not when you place the order. Fast proof turnaround = faster ship date.
Rush Production
Rush production is available for time-sensitive orders. Pricing is per order based on quantity, product type, and turnaround. Rush must be confirmed in writing before it can be billed.
Rush Shipping
Expedited shipping (UPS 2-Day, Next-Day Air, FedEx Express, etc.) is available at the carrier's published rate with no markup from us.
Ship Dates vs. In-Hands Dates
- Ship dates are committed. When we say we'll ship on a date, we ship on that date.
- In-hands dates are estimates. Carrier transit times are out of our control, so in-hands dates are our best projection based on the carrier's published service.
We will keep you in the loop on any delays on our side.
Lost or Damaged in Transit
Loss and damage in transit are the carrier's responsibility, not ours. If your shipment is lost or arrives damaged:
- Report it to us within 5 business days of delivery (or the expected delivery date for a lost shipment)
- We'll help you file and track a carrier claim
- We'll help reconcile the situation where we can
If a carrier delay impacts a time-sensitive event, we will refund the shipping charge in good faith — even though the delay itself isn't our fault.
Shipping Costs
Shipping is billed at cost on most orders. We will always confirm shipping charges with you before they're locked in.
Questions
For questions about a specific shipment, carrier claim, or shipping method:
Email: solepdistributions@gmail.com Phone: (978) 844-6206